| Value | Category | Cases | |
|---|---|---|---|
| 1 | Quality customer service | 44 |
20.3%
|
| 2 | Prompt customer service | 14 |
6.5%
|
| 3 | Friendly staff | 33 |
15.2%
|
| 4 | Caring staff | 39 |
18%
|
| 5 | Knowledgeable staff | 42 |
19.4%
|
| 6 | Smart staff | 1 |
0.5%
|
| 7 | Good information flow/ management | 36 |
16.6%
|
| 9 | Poor customer service | 3 |
1.4%
|
| 10 | Delays in customer services | 0 |
0%
|
| 11 | Unfriendly staff | 0 |
0%
|
| 12 | Staff don?t care | 0 |
0%
|
| 13 | Staff not knowledgeable | 0 |
0%
|
| 14 | Staff being slow | 0 |
0%
|
| 15 | Inadequate/ lack information/ management | 2 |
0.9%
|
| 98 | Other (specify) | 2 |
0.9%
|
| 99 | Other (specify) | 1 |
0.5%
|
| Sysmiss | 15515 |