| Value | Category | Cases | |
|---|---|---|---|
| 1 | Quality customer service | 296 |
42.4%
|
| 2 | Prompt customer service | 262 |
37.5%
|
| 3 | Friendly staff | 72 |
10.3%
|
| 4 | Caring staff | 11 |
1.6%
|
| 5 | Knowledgeable staff | 16 |
2.3%
|
| 6 | Smart staff | 5 |
0.7%
|
| 7 | Good information flow/ management | 17 |
2.4%
|
| 8 | Other (specify) | 0 |
0%
|
| 9 | Poor customer service | 4 |
0.6%
|
| 10 | Delays in customer services | 3 |
0.4%
|
| 11 | Unfriendly staff | 5 |
0.7%
|
| 12 | Staff don?t care | 1 |
0.1%
|
| 13 | Staff not knowledgeable | 2 |
0.3%
|
| 14 | Staff being slow | 2 |
0.3%
|
| 15 | Inadequate/ lack information/ management | 0 |
0%
|
| 99 | Other (specify) | 2 |
0.3%
|
| Sysmiss | 15034 |