| Value | Category | Cases | |
|---|---|---|---|
| 1 | Free/ Low cost/ value for money | 200 |
34%
|
| 2 | Courtesy | 116 |
19.7%
|
| 3 | Knowledgeable | 221 |
37.5%
|
| 4 | Neat appearance | 22 |
3.7%
|
| 5 | Utterance | 13 |
2.2%
|
| 6 | Fee too expensive | 4 |
0.7%
|
| 7 | Discourteous | 1 |
0.2%
|
| 8 | Inadequate knowledge of the subject matter | 7 |
1.2%
|
| 9 | Poor communication | 4 |
0.7%
|
| 10 | Unkempt | 1 |
0.2%
|
| 99 | Other specify | 0 |
0%
|
| Sysmiss | 15143 |