GHANA 2023 DOMESTIC AND OUTBOUND TOURISM SURVEY
Ghana
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Reference ID
DomesticandOutboundTourismSurvey_Section1-3_Q1-Q4
Metadata
Created on
May 23, 2026
Last modified
Jun 08, 2026
Page views
10083
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26
Rank …all the customer service you experienced? (s2eq10b)
Data file: 2023DOTS_Annual_sec2_Domestic_Sameday_edt
Overview
Valid:
4238
Invalid:
11494
Minimum:
1
Maximum:
98
Type:
Discrete
Decimal:
0
Width:
8
Range:
1 - 99
Format:
Numeric
Questions and instructions
Categories
| Value | Category | Cases | |
|---|---|---|---|
| 1 | Quality customer service | 1388 |
32.8%
|
| 2 | Prompt customer service | 929 |
21.9%
|
| 3 | Friendly staff | 1097 |
25.9%
|
| 4 | Caring staff | 339 |
8%
|
| 5 | Knowledgeable staff | 138 |
3.3%
|
| 6 | Smart staff | 87 |
2.1%
|
| 7 | Good information flow/ management | 81 |
1.9%
|
| 8 | Poor customer service | 44 |
1%
|
| 9 | Delays in customer services | 47 |
1.1%
|
| 10 | Unfriendly staff.. | 38 |
0.9%
|
| 11 | Staff don?t care | 14 |
0.3%
|
| 12 | Staff not knowledgeable | 5 |
0.1%
|
| 13 | Staff being slow | 25 |
0.6%
|
| 14 | Inadequate information/ lack of information | 3 |
0.1%
|
| 98 | Other specify | 3 |
0.1%
|
| 99 | Other specify | 0 |
0%
|
| Sysmiss | 11494 |
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.