| Value | Category | Cases | |
|---|---|---|---|
| 1 | Quality customer service | 72 |
30.6%
|
| 2 | Prompt customer service | 12 |
5.1%
|
| 3 | Friendly staff | 47 |
20%
|
| 4 | Caring staff | 46 |
19.6%
|
| 5 | Knowledgeable staff | 24 |
10.2%
|
| 6 | Smart staff | 4 |
1.7%
|
| 7 | Good information flow/ management | 21 |
8.9%
|
| 8 | Poor customer service | 0 |
0%
|
| 9 | Delays in customer services | 0 |
0%
|
| 10 | Unfriendly staff | 0 |
0%
|
| 11 | Staff don?t care | 0 |
0%
|
| 12 | Staff not knowledgeable | 0 |
0%
|
| 13 | Staff being slow | 0 |
0%
|
| 14 | Inadequate/ lack information/ management | 3 |
1.3%
|
| 98 | Other_satisfied | 2 |
0.9%
|
| 99 | Other_not satisfied | 4 |
1.7%
|
| Sysmiss | 21149 |