| Value | Category | Cases | |
|---|---|---|---|
| 1 | Modern amenities | 484 |
25%
|
| 2 | Value for money | 491 |
25.4%
|
| 3 | Friendly staff | 253 |
13.1%
|
| 4 | Safety and security | 289 |
14.9%
|
| 5 | Good Customer service | 173 |
8.9%
|
| 6 | Old facilities | 36 |
1.9%
|
| 7 | Too expensive | 61 |
3.2%
|
| 8 | Poor customer service | 23 |
1.2%
|
| 9 | Poor standard of cleanliness/ dirty environment | 33 |
1.7%
|
| 10 | No internet connectivity | 4 |
0.2%
|
| 11 | No air-conditioning, heating in rooms | 13 |
0.7%
|
| 98 | Other_satisfied | 71 |
3.7%
|
| 99 | Other_not satisfied | 5 |
0.3%
|
| Sysmiss | 19448 |