| Value | Category | Cases | |
|---|---|---|---|
| 1 | Quality customer service | 114 |
38.8%
|
| 2 | Prompt customer service | 97 |
33%
|
| 3 | Friendly staff | 45 |
15.3%
|
| 4 | Caring staff | 3 |
1%
|
| 5 | Knowledgeable staff | 21 |
7.1%
|
| 6 | Smart staff | 2 |
0.7%
|
| 7 | Good information flow/ management | 1 |
0.3%
|
| 8 | Poor customer service | 1 |
0.3%
|
| 9 | Delays in customer services | 0 |
0%
|
| 10 | Unfriendly staff | 1 |
0.3%
|
| 11 | Staff don?t care | 0 |
0%
|
| 12 | Staff not knowledgeable | 0 |
0%
|
| 13 | Staff being slow | 0 |
0%
|
| 14 | Inadequate/ lack information/ management | 0 |
0%
|
| 98 | Other specify | 9 |
3.1%
|
| 99 | Other specify | 0 |
0%
|
| Sysmiss | 21090 |