| Value | Category | Cases | |
|---|---|---|---|
| 1 | Free/ Low cost/ value for money | 69 |
22.2%
|
| 2 | Courtesy | 77 |
24.8%
|
| 3 | Knowledgeable | 119 |
38.3%
|
| 4 | Neat appearance | 30 |
9.6%
|
| 5 | Utterance | 8 |
2.6%
|
| 6 | Fee too expensive | 1 |
0.3%
|
| 7 | Discourteous | 0 |
0%
|
| 8 | Inadequate knowledge of the subject matter | 5 |
1.6%
|
| 9 | Poor communication | 2 |
0.6%
|
| 10 | Unkempt | 0 |
0%
|
| 98 | Other specify | 0 |
0%
|
| 99 | Other specify | 0 |
0%
|
| Sysmiss | 21073 |